EMS: EMS site fail to reserve room calendar in Outlook

Overview

SOM IT has found an issue with EMS and the Outlook application.

If there are any conflicts when reserving a meeting on the EMS website. Then Outlook will not complete the request to add the reservation to the room's calendar, even if EMS says reserved. The reason is once Outlook receives a meeting request with conflicts, it will not process it since it sees it as an error.

As a workaround, this article will help filter the EMS Calendar so you can see if there will be any conflicts before scheduling the room.

Procedure

1. Navigate to EMS
2. Click on the Events tab
   
3. A calendar of all the scheduled events in EMS will come up. You can now add a filter to the calendar to filter the results. Example: We will choose Room
   
4. Enter the name of the room you wish to book, we will use Collab Room in this example
   
5. The calendar will now list only rooms scheduled for the Collab Room
6. You can now use this as a reference before scheduling in EMS to ensure no conflicts for the corresponding month.