Laptop replacement eligibility based on retire date

Introduction

If you are checking whether your laptop is eligible for replacement based on its retire date, this article explains what to do next and how to request verification.

Eligibility information

If your laptop has a retire date sticker, you may be eligible for an upgrade. To confirm eligibility, please provide your computer's AM number for verification.

What to do next

1. Find your computer's AM number.

2. Submit the AM number for verification.

3. After your device is verified, schedule a time to refresh your laptop using the provided link.

4. Back up your files to OneDrive before your replacement appointment.

Additional information

If you do not have your AM number or are unsure where to find it, please contact support for help with verification.