EMS: Submit a Support Request (Alternative Method)

How to Submit an EMS Support Request via ServiceNow

If you're experiencing issues with EMS (our room reservation system), you can submit a support request through ServiceNow. This method lets you track your request and attach screenshots to help us troubleshoot.

Step-by-Step Instructions

1. Go to the Direct Service Request form
2. In the category dropdown, select Other
3. Under "Part," add KPSOM EMS as the category
4. Describe your issue in detail. To help us resolve it quickly, please include:
   • Which EMS application you're using (Outlook plug-in, EMS Web-App, Desktop client, or mobile app)
   • How this issue is affecting your work (impact)
   • Any error messages or unusual behavior you're seeing
5. In the assignment field, enter or find KPSOM Facilities
6. Attach any screenshots or documents that show the issue—these are incredibly helpful for troubleshooting!
7. Click Add to Cart
8. Click View Cart or select the cart icon on the right side of the page
9. Click Proceed to Checkout
10. Review your order confirmation. You can:
    • Add special instructions by clicking the "+" button
    • Attach additional files if you forgot any
    When everything looks good, click Checkout to submit your request

Visual Guide

Need Help?

If you have questions about submitting a request or need immediate assistance, stop by the Tech Bar on the 2nd floor or email us at kpsomit@kp.org. We're here to help!